Terms & Conditions

Delivery

Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. will aim to post all orders within the timeframe published within 1-5 business days.
Pre-order merchandise items will be shipped once production is complete and they are ready for shipping.
If your order includes pre-order merchandise items, then all of your order items will be shipped together in once parcel once the pre-order items are ready.


Cancellation

If you'd like to cancel your order AFTER you have 'checked out' of the shopping cart and paid for your purchase - you need to email us. CANCELLED purchases, already posted will need to be returned. On receipt of the non-damaged purchase we will contact you to refund monies on the purchase of the product ONLY. Packing and Postage costs will NOT be refunded.

NOTE: Purchase of Lottery tickets CAN NOT be cancelled or refunded.

Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. takes no responsibility for any damage that occurs after delivery.


Privacy

Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. is fully committed to protecting your privacy.

When you place an order using the shop, to progress with the online order we need to collect details of your name, address, telephone number and email address. Credit Card information payments are not stored on the system. Your personal details are not transferred, or given to any other company for any purpose.

Using the Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. online store, you agree to the Terms and Conditions of sale.


Limitation of Liability

Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. will endeavour to protect your privacy but you also need to be Internet Aware to protect your own personal details. Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. shoppers should use a combination of letters and numbers for passwords and change the password regularly.

Credit Card payments should be made through the PayPal payment gateway ONLY, DO NOT email your Credit Card details under any circumstances.

Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. will not be liable under any circumstances for damage, losses or limitation negligence beyond our control.


Delivery Failure or Delay

Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. cannot control when your order arrives. Should you have problems with delivery, please contact us.


Damaged goods

The goods despatched per Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. are sent in perfect condition and we strive they are received the same way. We understand that occasionally goods can be damaged in transit and we endeavour to rectify any issues without delay.
Open and inspect all packages for damage immediately upon delivery.
If purchases are received damaged, notify Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. as soon as possible.
If possible photograph the damaged purchase and save ALL delivery documentation.
We will acknowledge and deal with any requests as soon as possible.


Privacy Policy

By using our website, you say that you agree with the terms of our current privacy policy. If you do not agree with any term in this policy, please do not use the site. 

Any electronic mail or other communication regarding our website such as comments, questions, or ideas may become the property of
Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. This information may be kept for further reference in updating or maintaining the Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. / CroShop.com.au websites.

As used in this privacy policy, ‘Personal Information’ means personally identifiable information such as your name, delivery address, screen name and email address, telephone number. All personal information that is provided on a voluntary basis is kept secure. 

Your contact details will only be used by Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. / CroShop.com.au and will not be passed on or made available for sale to third parties.

Credit Card details and PayPal account details are NOT accessible or even viewable by Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. - All transactions are handled securely by Stripe payment gateway directly.

We endeavour to ensure this site is secure with measures such as firewalls. Personal data is maintained under strict security and can only be accessed internally by authorised representatives of Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc.


FAQ

Is my payment secure?

Yes, your payment is handled by Stripe's checkout payment gateway facility.
Absolutely NO payment details are visible to, or stored by Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc.


How do I pay?

Simply 'checkout' in the shopping cart. You can then pay using your Credit Card details.


How do I know you’ve got my order?

Once an order is received through the shop, you will be sent a confirmation email.


How long does it take to deliver?

Orders will be posted per regular Australia Post mail within 1-5 business days.


How do I know it’s been sent?

Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. will record and confirm via email on the day your package has been sent.


What if I don't receive my Lottery tickets? Am I still in the Draw?

Yes, as soon as your payment is successful, your lottery tickets are allocated and you are in the draw.
Your lottery ticket numbers will be emailed to you for your reference.
So even if your actual paper tickets do not arrive for some reason - your ticket stubs are already in the draw.
All lottery winners will be notified by phone or email.


What happens in the event of non-delivery?

Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. cannot control when your order arrives. Should you have problems with delivery, please contact us.


How can I cancel an order?

If you'd like to cancel your order AFTER you have 'checked out' of the shopping cart and paid for your purchase - you need to email us.
CANCELLED purchases, already posted will need to be returned. On receipt of the non-damaged purchase we will contact you to refund monies on the purchase of the product ONLY. Packing and Postage costs will NOT be refunded.

NOTE: Purchase of Lottery tickets CAN NOT be cancelled or refunded.

Adelaide Croatia Soccer Club / Croatian Sports Centre SA Inc. takes no responsibility for any damage that occurs after delivery.


Can I get a refund?

We are positive you will be happy with our high quality products, but if you are not, you must immediately email us and let us know.
You will have the option to return the non-damaged purchase and we will contact you to refund monies on the purchase of the product ONLY. Packing and Postage costs will NOT be refunded.

NOTE: Purchase of Lottery tickets CAN NOT be cancelled or refunded.


Is there a discount for larger orders?

Maybe - it depends on the product, email us for details.